The short version
We only collect what you choose to share with us so we can respond to you. We never sell your information. Please don't send sensitive health details through the website, and if you are clients of our practice, your health information is protected under our Notice of Privacy Practices.
Overview
This Privacy Policy explains how Restored Serenity Counseling Services ("we," "us," or "our"), located at 16612 W. 159th St., Suite 201, Lockport, IL 60441, collects, uses, and protects information gathered through this website.
This policy applies only to information collected through the website. Health information you share with us as a client is handled under our Notice of Privacy Practices, as required by federal and Illinois law.
Information you provide
When you submit our appointment request form, we collect the information you choose to enter, which may include:
- Your name, email address, and phone number
- Your preferred contact method and the days and times that work best for you
- The service you are interested in and any preferred therapist
- Any brief message you include
If you contact us by phone or email, we will receive the information you share in that communication.
Please don't send sensitive information
Website forms and standard email are not a secure way to share health information. Please do not include sensitive personal or medical information in an initial email or general contact form. We'll discuss your needs privately once we connect.
Appointment requests are not intended for emergencies. If you are experiencing an immediate mental health emergency, call 911 or go to the nearest emergency department. You can also call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7.
Information collected automatically
Like most websites, our web server may automatically record basic technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time of your visit. This information is used to keep the website running securely and is not used to identify you personally.
We do not currently use advertising cookies or third-party analytics on this website. WordPress may set functional cookies for site administrators who log in, but these do not apply to ordinary visitors.
Third-party services
Some features of this website are provided by third parties, which may receive limited technical information (such as your IP address) when you load a page:
- Google Maps displays our office location on the Schedule an Appointment page.
- Google Fonts provides some of the typefaces used on this website.
- Email and hosting providers help us deliver form submissions and operate the website.
These services handle information according to their own privacy policies. You can read Google's privacy policy at policies.google.com/privacy.
How we use information
- To respond to your questions and appointment requests
- To discuss our services, therapist availability, and scheduling
- To operate, maintain, and protect the security of this website
- To comply with legal and professional obligations
How we share information
We do not sell, rent, or trade your information, and we do not share it for marketing purposes. We share information only with service providers who help us operate the website and deliver communications, when required by law, or when necessary to protect someone's health or safety.
Retention and security
We keep information submitted through the website only as long as needed to respond to you and to meet our legal and business obligations. If you become a client, your information becomes part of your clinical record and is protected under our Notice of Privacy Practices.
We use reasonable safeguards to protect information, but no method of transmission over the internet is completely secure.
Children's privacy
This website is intended for adults. Parents or guardians seeking services for a child or adolescent should contact us on the child's behalf. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted information through this website, please contact us and we will delete it.
Your choices
You may ask us to review, correct, or delete information you submitted through this website by contacting us using the information below. Rights related to your clinical records are described in our Notice of Privacy Practices.
This website may link to other websites. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.